“Integrity is doing the right thing, even when no one is watching.” 

― C. S. Lewis

Nowadays, there is nothing more important than the integrity of a business and the integrity of who one does business with. At ISSAT (Instrument Services San Antonio Texas), we pride ourselves in not only being reliable, consistent and hard working, but also in the quality of the products we refurbish, modify, sharpen and create.

As business owners, we understand that integrity is not necessarily an attribute one puts on a resume or a business portfolio, however, we believe it is one of the most important attributes a person or establishment can possess and demonstrate.

This means that we are masters at:

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 - Creating and modifying instruments to a physicians desires. 

We have created and modified instruments used in spinal surgery, Laparoscopic surgery and more. 

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 - Sharpening Instruments (the right way!)

When we receive an order (filled out using our online form), we have all the expertise to make your instruments "like new". We don't just sand blast instruments to satisfy large quantities. Every instrument has different needs and requirements to function properly and extend instrument life. This has made all the difference.

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 - Refurbishing instruments quickly and effectively.

One of the complaints we have received from most doctors offices and hospitals are the extremely inconvenient turn-around times on their instruments. Along with a 2-3 week turn-around, we have also seen instruments returned to their respective facilities with rust and pits in the metal. We have also seen instruments marked as "irreparable" that only needed to be properly refurbished and/or modified. These kinds of modifications take a level of expertise that many companies do not possess, making the only solution a costly one

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 - Customer service

Hospitals that we have done work for have complained to us on far too many occasions about needing instruments sent out on a Friday for refurbishing, modification and sharpening, but because of contractual agreements, they had to wait for the following week to begin the lengthy process of repair. This is because most places do not work on weekends. At ISSAT (Instrument Services San Antonio Texas) we understand how important it is to have the right instruments in their best condition, when they are needed. Because of this, we are available on weekends and we also perform on-site repairs* sharpening* and modifications*  

ISSAT is a unique blend of:

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- Surgical Instrument Repair Specialists - 26+ years 

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- Certified Surgical First Assistants (CSFA) - 15+ years

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- Marketing managers - 10+ years

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- Executive sales managers - 8+ years

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- Social media strategist - 5+ years

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- Metallurgy (machinist tool & die) - 10+ years

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- General management - 10+ years

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- Volunteer work for the San Antonio Guatemala Endeavor Medical Mission Trips (SAGE)2010-2015 and 2018 and also for the South Texas Physician Outreach Medical Mission Trips to Honduras 2007-2008.

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That's nearly 90 years of experience in different disciplines, merged to provide you the best service possible.

“The greatest asset, even in this country, is not oil and gas. It’s integrity. Everyone is searching for it, asking, ‘Who can I do business with that I can trust?’“

 

― George Foreman